Return Policy
Quick Summary:
- Return
Period: 14 working days from receipt.
- Return Costs: 30 lei for return shipping; transport costs non-refundable.
Detailed Policy:
- Standard
Returns:
- Products
must be returned in new condition, with all accessories.
- Refund
issued via bank transfer within 14 days upon meeting conditions.
- Customized
Products:
- Non-returnable
as per GEO 130/2000 art. 10 lit. c) and GEO 34/2014 art. 16 letter c).
Warranty Information:
- Process:
Resolved at Premium Flags Ltd. headquarters (see Contact Page).
- Timeline:
Within 10 working days of receipt.
- Customer
Responsibility: Transport costs for warranty service.
- Conditions:
Warranty void in cases of improper use, damage, or loss of warranty
certificate.
Contact Us:
- For
Returns: Fill out our Return Form.
- For
Warranty Claims: Email us at info@premiumflags.ro.
- Response
Time: Within 3 days of query.
FAQ:
- Q:
Can I return a flag customized for my business?
- A:
Customized flags are not eligible for return.