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Return Policy


Return Policy

Quick Summary:

  • Return Period: 14 working days from receipt.
  • Return Costs: 30 lei for return shipping; transport costs non-refundable.

Detailed Policy:

  • Standard Returns:
    • Products must be returned in new condition, with all accessories.
    • Refund issued via bank transfer within 14 days upon meeting conditions.
  • Customized Products:
    • Non-returnable as per GEO 130/2000 art. 10 lit. c) and GEO 34/2014 art. 16 letter c).

Warranty Information:

  • Process: Resolved at Premium Flags Ltd. headquarters (see Contact Page).
  • Timeline: Within 10 working days of receipt.
  • Customer Responsibility: Transport costs for warranty service.
  • Conditions: Warranty void in cases of improper use, damage, or loss of warranty certificate.

Contact Us:

FAQ:

  • Q: Can I return a flag customized for my business?
  • A: Customized flags are not eligible for return.